Managed Services

We know businesses just want their IT to work. Whether you need to manage a single element or an end-to-end, fully managed service, we have the expertise, experience and technology to make that happen.

We align your IT with your business objectives. Our goal is to create a roadmap to help you achieve business excellence with IT that gives you greater agility, security and resilience. We take away the headache of everyday IT management, leaving you and your team free to focus on what you do best.

Buying in IT services means you get the right people for the right job without the time, cost and hassle of managing the process yourself. What’s more we’re here when you need us and we’re out of sight when you don’t. Consider us one of the team

Here's why our customers choose Onyx

Access to trusted expertise

Tap into the power of our qualified experts and best-in-class tools to keep your systems up and running. We’ve come across most of the challenges enterprises like yours tend to face. What’s more our approach is always proactive - we monitor the performance of your IT systems, forecast future requirements and plan capacity so that you have IT you can always rely on.

Much More for Your Money

The financial case for Onyx managed services is not just about lower IT costs it also offers better cost management and value. You gain access to a wider pool of IT expertise, strengthened security and agile technology without significant upfront investment. We offer flexible pricing to suit your budget and your business strategy, including the potential to move to a more predictable OPEX model with more control of your costs. It’s a smarter way to operational excellence and maximum return on your investment.

Your IT in Safe Hands

With five ISO-certified data centres across the UK, we’re one of the few IT managed service providers who own our infrastructure. No third party suppliers here, we’re in control all the way. It’s our network, our storage, our monitoring and greater peace of mind that your equipment is in safe hands. We invest in all the necessary security and quality accreditations to benefit your business so you don’t have to, including; ISO9001, PCI DSS and G-Cloud.

With You Every Step of The Way

Ensuring the performance of your IT infrastructure is what we do best, but it’s our personal service that makes Onyx standout. We keep you informed and in control at every stage. Our Service Level Agreements (SLA) detail exactly what we’ll deliver; the team feedback on everything we’ve implemented; and we proactively review your IT infrastructure performance. We believe that good communication and customer support are key to building long-term partnerships with our customers.

From desktop management to disaster recovery, we offer a flexible range of managed services that you can build on step-by-step.


Taking advantage of our dedicated team of infrastructure experts to manage your physical and virtual systems, will transform your IT. We implement and manage key technologies such as storage, virtualisation, hosted desktop and give you highly scalable resources that we can adjust on-demand.

We use the people, processes and latest proven technology to deliver agile services that enable our customers to:

  • Reduce risk, complexity and downtime
  • Increase efficiency and competitiveness
  • Deliver operational excellence
  • Reduce capital and operating expenditure
  • Accelerate return on investment



Onyx can provide a range of high-performance, managed, cloud-based solutions encompassing Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and backup services.

Many cloud providers host their services from a single data centre owned by someone else. With the Onyx Cloud platform we’re able to replicate between multiple UK-based data centres, solely owned and operated by us – it’s one of the reasons why we can guarantee uptime, availability and resilience with the most comprehensive SLAs on the market. It also gives us the ability to manage your solution free from the constraints of delivery from a third part infrastructure.

Our high quality, highly competitive cloud services encompass:

  • Cloud migration planning
  • Backup management
  • Virtual disaster recovery
  • Hybrid consultation and solutions
  • Strategic roadmaps and comprehensive reporting



At Onyx we understand the importance of networking – it’s what connects you to your customers. We can design, deploy and manage your network to connect every element of your business in-house and in the cloud. All this to achieve maximum performance and resilience.

Our consultants will help you make the most of your network performance. Bespoke network solutions enable our customers outstanding flexibility and bandwidth. We provide connectivity from all major UK telecommunications service providers; it gives Onyx UK and global reach and provides you with the most cost-effective solutions.

Our network options include:

  • Multi-site, fully managed Wide Area Networks (WAN)
  • Customer sites and data centre connectivity
  • Remote management of local area networks (LAN)
  • Private circuits
  • Network consultancy
  • Cabling


OneTouch Technical Support

OneTouch provides the exact level of support that your business needs with a service that is accredited, proactive and invaluable to the continuation of your operations.

From first fix to major incident management, help is just a phone call or email away, with remote support when you need it. Our dedicated UK-based hotline is available 24/7. We provide as standard:

  • Advanced IT advice and guidance
  • Resolution of complex, business critical or unknown technical issues
  • Escalation to specialist teams
  • Pro-active monitoring and diagnostics

Benefit from our ITIL, ITSM and ISO best practices and a team with vast technical expertise whenever you need us.


Professional Services

With Onyx Professional Services, we’ll give you the support you need to maintain availability and maximise the agility of your mission critical infrastructure.

Inspection, servicing, maintenance and repair of equipment are all taken care of by skilled engineers. They will work-through critical faults, perform operating system installs and restore data from the latest available backups.

Our solutions include:

  • Monitoring & alerts
  • Break/fix
  • Storage support
  • Capacity management
  • Licensing



Offload the IT intensive tasks of application installation, configuration and monitoring to Onyx. We simplify, streamline and secure the critical software tools that power your business, allowing you to focus on what you do best. Benefit from our high-performance, managed environments for a more reliable, resilient and secure experience. Our team maintains the integrity of key business applications such as:

  • Microsoft Office 365
  • SQL Database
  • Veeam
  • VMWare
  • Citrix


Desktop As A Service

Allow your colleagues to log on to their company desktop from any device, anywhere with our Desktop-as-a-Service giving your staff the mobility and flexibility to work wherever they need to be.

It’s scalable and easy to roll out, giving you all the advantages of the Onyx VDI without the capital costs of in-house investment. It means you can let us do the legwork of managing your virtual infrastructure – network, servers, user desktops, and hosted applications. What’s more, having all your data stored remotely and securely on the Onyx Cloud gives you all the business benefits of BYOD in a robust and resilient environment.



You can be assured that your business is in safe hands, when you let us take care of your security.

Our specialist security services team will ensure regulatory compliance, protect against data breaches and defend against network risks. What’s more, we leave you free from the constant challenge of maintaining network security, new and sophisticated threats and unpredictable security costs.

With our expertise in industry leading firewalls, anti-virus, multi factor authentication and email or web security, Onyx has everything you need for a resilient, reliable and secure network.
From design to installation and management, our industry-leading security solutions include:

  • Pro-active monitoring
  • Vulnerability assessments
  • Incident management and resolution
  • Major incident management
  • Configuration changes
  • Service continuity management


Managed Voice Services

Onyx offer a centralised hosted IP telephony service which is hosted on our secure and resilient virtualised infrastructure. This service can deliver voice, contact centre, call recording, unified communications, mobility as well as conferencing and collaboration.

Onyx Managed Voice Solutions are built on the Onyx UK core network and the Onyx Cloud platform for outstanding resilience and reliability.

The Onyx managed voice solution provides:

  • Tools for your users to communicate more efficiently, effectively, and reliably
  • Streamlined your communications infrastructure
  • Consistent ‘anywhere, anytime, any device’ communications experience
  • Cost-saving and functionality benefits
  • License-based pricing model so you only pay for what you need

Managed services with Onyx gives you access to dedicated, hands-on infrastructure experts; the latest technology platforms and agile IT that can help drive your organisation forward – it’s your IT roadmap to business excellence.