A Bright Future for IT

With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and practical, leading-edge research, which has made them one of the top UK universities for business and industry.

With 11,800 students enrolled and campuses in Edinburgh, Dubai and Malaysia, Heriot-Watt is Scotland’s most international university with an unsurpassed international presence. Therefore communication and connectivity between sites is crucial. Heriot-Watt is an institution that prides itself on its commitment to continuous improvement and are determined to have the best IT infrastructure available.

Business Driver

Until early 2011, Heriot-Watt had hosted their own IT infrastructure within their onsite Data Centre. They recognised they would require an additional Data Centre where they could replicate their infrastructure to ensure ultimate security and availability in order to maintain the exceptionally high standards they had set.

Following an extensive search for the best provider, the University selected Onyx. The decision was based on the proximity of one of the UK’s leading ISO 27001 accredited Data Centres located nearby and a reputation for delivering outstanding levels of service.


Heriot-Watt needed a robust, high availability system due to the confidential nature of the data stored. They needed to replicate and host their critical data in a secondary site which was fully resilient and secure.

The University was able to install their H.A virtualised servers in their own private suite at the Edinburgh site and utilise Onyx Group’s leading IT Infrastructure By mirroring their data across the two sites, Heriot-Watt were able to create a dual IT infrastructure, enabling them to reach maximum levels of uptime and further enhance their already robust business continuity plans.

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Key Benefits

Onyx Group’s hosting solution helped Heriot-Watt:

  • Maximise the uptime and availability of their data.
  • Have the reassurance that with no single point of failure, their IT systems are available to them no matter what.
  • Maintain communication and a high-level of service to their students.
  • Be safe in the knowledge that their IT Infrastructure can cope with any future increases in demand.

Heriot Watt were looking for a long term partner to help us provide better and more realistic IT services. With excellent data centre facilities so close to us, Onyx were the perfect choice. Our dual infrastructure is now mirrored across multiple sites and we have confidence that our IT systems are secure and available to us whenever we need them.

Mark Cockshoot Head of IS Services, Heriot-Watt University

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