Industry leading experts to implement and support your IT infrastructure and projects
SUPPORTING YOUR BUSINESS SUCCESS WITH ONYX EXPERTS
The Onyx IT Support services have been designed to offer an enterprise class solution which is flexible and adaptable in order to align with the way your business operates. With a number of different levels of service available no matter how complex or diverse your needs may be at Onyx we have the technology and expertise on hand to be able to support your infrastructure and projects.
Levels of Support
We work with organisations of all sizes across a range of industries and we know that no two organisations will operate in the same way. We offer varying levels of support tailored to meet your business needs and expectations at a predictable price.
The Service Desk
The Service Desk is manned by technically gifted staff who can help resolve any issues that may arise with your IT infrastructure. Each of our Service Desk packages provide users with 24/7 access to an online portal where you may add, review, update or close requests as well as email and telephone access to the Service Desk from 8:30am to 5:30pm. In addition to this our enhanced package provides extended access to the Service Desk team from 7:00am to 7:00pm.
A premium package which provides a Fully Managed, End-to-End, IT Service Management contract. Onyx will manage every aspect of your IT infrastructure from the installation and configuration, through to the monitoring, maintenance and user support.